Comments on: Why Mystery Shoppers are Needed! Fun (not) with Pizza. http://www.shoppingscience.com.au/wordpress/why-mystery-shoppers-are-needed-212 The Science of Customer Feedback Fri, 21 Oct 2011 19:12:06 +1100 hourly 1 http://wordpress.org/?v=3.0.1 By: Peter Rogers http://www.shoppingscience.com.au/wordpress/why-mystery-shoppers-are-needed-212/comment-page-1#comment-83 Peter Rogers Wed, 20 May 2009 03:16:01 +0000 http://www.shoppingscience.com.au/wordpress/?p=212#comment-83 This is a case of “while the cat's away the mouse do play.” The owner upheld his brand values and high standards but the staff member ignored them and destroyed a customer. If ever an endorsement of the need for mystery shopping was needed this is it! Peter Rogers Managing Director Shopping Science International This is a case of “while the cat’s away the mouse do play.” The owner upheld his brand values and high standards but the staff member ignored them and destroyed a customer.

If ever an endorsement of the need for mystery shopping was needed this is it!

Peter Rogers
Managing Director
Shopping Science International

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